Field Service Coördinator
Do you want to work with an international team of ‘can-do’ people that are developing new and innovative ways to support customers and push for a more sustainable maritime industry?
Are you a problem-solver who enjoys new challenges and is willing to work as part of a cross-functional team to deliver excellent results to our customers time and time again?
Are you ready to be part of a diverse team of people from around the world who are all directly linked to our organization’s success? If you answered ‘yes’ to any of these questions, then you may be a good fit for Damen Services!
Damen Services is a team of creative, entrepreneurial, and motivated people who support each other and enjoy coming to work each day. We interact directly with Damen customers around the world, helping them find solutions to challenging situations. Our team goes the distance for each other and for our customers, and we all take pride in our ability to put groups of skilled, ‘can-do’ team members together to find and implement solutions.
As Field Service Coordinator you are responsible for the planning, coaching, development, assessment and deployment of Field Service Engineers.
In such a way that the quality requirements and delivery reliability of the department are met. In addition, timely provision of the necessary items which must enable the Field Service Engineers to carry out their work (Tools, Training, PPE).
- Assessing a request for staffing and deploy the right employees;
- Managing/monitoring/guarding the deployment of these employees in terms of quality and planning;
- Registering feedback from the field;
- Co-monitoring the departmental budget in the area of tools and training;
- Coordinating with all the teams within Damen Services;
- Evaluating project execution and checking for full completion (reports/claims);
- Initiating and assessing improvements at product, service and process level;
- Conducting performance and assessment interviews with, and contributing to the personal development of employees in such a way that the group of Field Service Engineers can continue to meet the current and future requirements of the customer.
- Several years of work experience in a service organization, in the field of planning and a dynamic working environment;
- Good command of the English language verbally and in writing, (and preferably also the Dutch language);
- A pragmatic, persuasive Field Service Coordinator with a people-minded approach;
- Decisive and at the same time flexible in your way of working;
- Able to influence, put things into perspective and also knows how to have the patience that is sometimes needed to achieve results;
- Well able to manage expectations;
- Technical specialist knowledge/experience is an advantage;
Here at Damen Services, we realize that supporting and managing many talented individuals is of great essence. We understand that the key to success is to find the right person for the right job. That’s why we continually invest in your development. Damen offers you:
- Personal guidance, freedom, varied work and a work environment where your opinion counts;
- An excellent benefits package tailored to your experience and education level;
- An International work environment;
- Various growth and development opportunities;
- Open, informal, no-nonsense culture with short communication lines;
- An active social environment in terms of business culture, events & sports.
Damen is a family-owned, client-driven organization that has been in operation since 1927. Our primary business involves ships, but we are not just a shipbuilder. We are a global operation of diverse people with a range of skills that deliver innovation and quality to the maritime sector. Our business priority is to deliver for the needs of the present while working to solve the challenges of the future.
Still with us and ready to apply?
Apply online for the position of Field Service Coordinator by scrolling down and using the apply button at the bottom of this page. If you have any question, please reach out to our Recruiter Ankie van Hees.
We look forward to meeting you!
Damen Services does not approve of a commercial, contractorand/or agency acquisition or commercial use of this advertisement. Proposing candidates without invitation is not appreciated and will not be considered.